At Calmtots, we are committed to delivering premium-quality kidswear designed with comfort, safety, and care. While we strive for perfection, we understand that sometimes things may not go as expected. This policy outlines the terms under which returns, exchanges, and refunds are processed.
By placing an order on our website, you agree to the terms mentioned below.
We offer a 7-day return and exchange window from the date of delivery, subject to the following conditions:
The item must be unused, unwashed, and in its original condition
All original tags, labels, and packaging must be intact
Proof of purchase (order ID or invoice) must be provided
To initiate a request, contact us at:
📧 calmtots@gmail.com
📱 +91 750 854 9962
Once approved, return instructions will be shared with you.
Returns or exchanges are accepted only under the following circumstances:
You received a damaged or defective product
You received an incorrect item
Size-related issues (exchange only, subject to availability)
The following items are not eligible for return or refund:
Products that have been used, washed, or worn
Items missing tags or original packaging
Products purchased during clearance, sale, or promotional offers
Gift cards or store credits (if applicable)
Calmtots reserves the right to reject returns that do not meet the above criteria.
Once the returned product is received and passes quality inspection, the refund will be processed within 5–7 business days
Refunds will be issued to the original payment method
Refunds will be processed via UPI or bank transfer
Customers must provide accurate payment details to avoid delays
Note: Shipping charges (if any) are non-refundable, unless the return is due to our error.
Exchanges are subject to stock availability
If the requested product/size is unavailable, you may choose:
A store credit, or
A refund
Only one exchange per order will be allowed.
If the return is due to a defective or incorrect product, Calmtots will bear the return shipping cost
For all other cases (like size exchange), a minimal shipping fee may be applicable
Calmtots reserves the right to refuse returns or refunds if the product does not meet the stated conditions
All disputes are subject to jurisdiction of [your city/state] courts
Policy terms may be updated without prior notice
Every Calmtots product is thoughtfully crafted using premium fabrics and child-safe materials. Your trust means everything to us, and we aim to provide a smooth, transparent, and worry-free shopping experience for every parent.
